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genuine information for consumers
better business for merchants
What We Do
Managed Online Reviews.
We are an independent company that provides local merchants with critical consumer information. Our goal is to collect information from every customer. Let merchants know what products/services consumers like. What they don't like. Which team members may need additional training.
The review process is very simple and non intrusive. Consumers have an option to respond to our email invitation or complete a review from the merchants website link. You can identify yourself or leave an anonymous review. There is no need to set up an account of any kind.
Merchants that use our services are interested in increasing customer satisfaction by listening closely to what real customers have to say. We provide insight into consumer needs and wants that free online review sites can't duplicate.
For the Consumer
Genuine information from previous customers. Opportunity to voice your opinion.
Our authenticated reviews come directly from consumers with first hand experience of a particular merchant. Use our reviews to make an informed decision before you make a purchase. We take steps to authenticate reviews to help assure that they are from actual customers.
Voice your opinion. Had a good experience, let us know. Were there some shortcomings in the merchants service? Your input can make a difference.
For the Merchant
Better business. Increased customer satisfaction.
Our authenticated reviews furnish merchants with accurate customer insight. Use it to determine which products/services are popular with consumers and which are not. Receive up to date employee performance data. Know which of your team members are handling your customers needs and which might need further training. Benefit from knowing our information comes from your actual clients.
Our review program can be structured for your everyday operations or to track specific products or events. Track individual products or marketing campaigns. Our uniquely tailored reporting system offers a wealth of consumer information.
In the News
Yelp and small business owners at odds...
NBC Bay Area Reports
Some bay area business owners claim that Yelp employed brutal sales tactics some even say extortion.
Bay area business owners, like Dr. Calvin Gee and Shanita Sharma, claim that Yelp manipulated their reviews if they did not purchase advertising with the review website.
Dr. Gee says he felt bullied and badgered. He went on to say that he consulted an attorney about suing Yelp for what he called "malicious business practices".
Yelp claims that they in no way manipulate business reviews. According to a Yelp spokesperson Yelp employs an algorithm designed by its engineers to filter reviews.
For more information click the "Read More" tab to see the full NBC Bay Area report.
